Pssst! I want to let you in on a big secret in the insurance industry. It’s a common misconception that finding affordable insurance to suit your unique needs is a tough process. The secret that most carriers and agents don’t want you to know is this: it is surprisingly simple to find the best company for you! I’ve started a series of reviews to help you in your research. If you have any questions, leave them in the comments below or give me a call today!
- Editor Rating
- Rated 3.5 stars
- Very Good
- Allstate Insurance
- Reviewed by:
- Published on:
- Last modified:
- Customer ServiceEditor: 93%
- Claims ServiceEditor: 86%
- Annual PriceEditor: 83%
- Coverage OptionsEditor: 88%
|Company Name:||ALLSTATE NORTHBROOK INDEMNITY COMPANY|
|Address:||2775 SANDERS ROAD
NORTHBROOK, IL 60062-6127
|California Company ID #:||2420-8|
|Date Authorized in California:||03/16/1981|
|Company Type:||Property & Casualty|
|State of Domicile:||ILLINOIS|
Allstate: The Basics
Next up in our review series is Allstate, which has been in the personal lines insurance business for over 80 years.
Allstate’s background is actually pretty interesting. The company was founded in 1931 as part of Sears, Roebuck and Co. The name of the company proceeded the company itself; in 1925, Sears held a national contest to name a new brand of tires, and the name Allstate was chosen as the winner.
The tires themselves were a huge success for the Sears company, and the idea to start an insurance company came in 1930. A year later, Allstate Insurance Company began offering automobile insurance to Sears customers through the company’s catalogue.
The company is currently headquartered in Northbrook, Illinois and operates under a few different branches, including Esurance and Encompass. Allstate offers a number of insurance products and services, including:
- Auto insurance
- Homeowner’s insurance
- Business insurance
- Consumer household insurance
- Allstate Dealer Services
- Allstate Roadside Services
- Power Sports insurance
- Renter’s insurance
- Life insurance
Today, Allstate serves over 16 million people, and is best known for its auto insurance options. The company boasts mixed customer satisfaction reviews, although overall consumer complaints are less than the median for a company of Allstate’s size.
|One-stop shopping for a variety of insurance products.||Not known for competitive pricing.|
|Personal service from local agents.||Average customer satisfaction for auto insurance claims.|
|Auto quoting tool shows rates from major competitors.||Does not offer its own homeowners or renters insurance.|
|Allstate’s Rewards program offers merchandise, gift cards and more for good drivers.||Customer service does not stand out.|
As Allstate is a such a well-known company, there are naturally many areas in which the company shines. Let’s take a look:
- A.M Best financial strength rating of A+
- A Better Business Bureau rating of A-
- A large, but exclusive, network of more than 12,000 agencies.
- User-friendly apps that allow customers to pay their bills, manage policies, call for roadside assistance and check on the status of any pending claims. The app even lets you find your parked car.
- The Allstate Drivewise program offers fantastic discounts for safe drivers. We’ll cover these discounts in a bit more detail in the following section.
- A “Claim Satisfaction Guarantee,” which provides credit for customers who express unhappiness with their claim services.
Of course, such a big company doesn’t come without its downsides.
Although Allstate’s vast network allows for personalized customer service, the customer satisfaction ratings for the company remain mixed. Additionally, even though Allstate falls under the category of “big box” insurance, the company’s general rates do not rank among the lowest out there, which means their pricing isn’t competitive.
Before choosing to go with Allstate, be sure to shop around and see what insurance options might offer the same coverage at a lower price.
Discounts and Deals
One of the areas in which Allstate really shines is its discount program. While we mentioned that Allstate falls short in competitive policy pricing, the Allstate Drivewise program the company offers helps make up for the company’s insurance rates.
|Discount Description||Discount Amount|
|Anti-Theft Devices||5% Comp|
|Good Student||10% - 15%|
|Mature Driver Course||5% BI, PD|
The Drivewise program is designed to offer discounts to safe drivers who put relatively low mileage on their vehicles. The program works by installing a device in the driver’s car or through the use of a smartphone app that monitors driving habits, mileage and speed.
ON average, customers save about 13% per vehicle.
A downside to this program is that it is only available in certain states, and if you drive frequently, the program might not be the best option for you.
In addition to Drivewise, Allstate offers customers discounts for bundling their life and auto policies and for driving vehicles with safety features installed, such as theft prevention tools and anti-lock brakes. Should you choose this option, you could save up to 30% on your premium.
Allstate Complaint Information
Generally, the customer reviews for Allstate are good, backed by the company’s high financial strength ratings from A.M. Best, Standard and Poor and Moody’s.
According to a 2015 J.D. Power Survey, consumer ratings placed the company in a “better than most” category for overall household insurance satisfaction. For auto insurance, a J.D. Power survey the same year ranked the company “average” for overall satisfaction.
to be without Merit.
|2013||NO DATA||NO DATA||NO DATA||NO DATA||NO DATA|
|2012||NO DATA||NO DATA||NO DATA||NO DATA||NO DATA|
Unfortunately, these average ratings weren’t reflected in a 2014 Consumer Reports survey, which ranked Allstate near the bottom of 24 big-name auto insurance companies. Take this rating with a grain of salt; however, because most customers reported being very satisfied with their experiences on average.
Consumer Affairs, a news and advocacy organization devoted to providing consumers with various company information, reviews and news, has mixed reviews on Allstate. The more negative of these reviews report that the company is slow to process auto claims and cites unexplained increases in policy rates.
How Does Allstate Compare to Other Insurance Companies?
See how Allstate compares to other top insurance providers in California:
State Farm ranks among the top 10 property, casualty and life insurance companies in the US and ... Read Review
|$837||Rated 4 stars|
Compared to big name insurers like Allstate and State Farm, which have over 80 years under their ... Read Review
|$814||Rated 4 stars|
AAA’s history of providing roadside assistance and travel services have made them a go-to for ... Read Review
|$687||Rated 3.5 stars|
Allstate serves over 16 million people, and is best known for its auto insurance options. The ... Read Review
|$812||Rated 3.5 stars|
Infinity currently clocks in as the third largest provider of “nonstandard” car insurance ... Read Review
|$1012||Rated 3 stars|
If you are a driver with poor credit, a spotty driving record or a history of suspended/revoked ... Read Review
|$594||Rated 2.5 stars|
Farmers has become a household name and carries with it a good reputation. The company has an A.M. ... Read Review
|$973||Rated 2.5 stars|
Insurance should not be one-size-fits-all.
For home, auto, life and business insurance needs, you have many options. Allstate may be the right option for you; however, the company’s mixed reviews mean that you are going to need a guide to help you find the life insurance company for you.
This articles is just one of many life insurance reviews out there for this particular company. This means you should seek the help of an independent agent.
An independent agent has the tools and information on-hand to help you determine your exact insurance needs and the options that will be best for you. The best part is that an agent also has access to a number of insurance companies, and can help you quickly and efficiently compare insurance prices, so that you find the best policy for you at the best price.
Give me a call today. I would be happy to help you figure out your insurance needs and to walk you through finding the best policies available.
One-Stop-Shop for Auto, Home, Business
Over 18,000 Local Agents
High Financial Strength Ratings
Expansive Coverage Options
Below Average Claims Satisfaction
Limited Home Insurance Discounts
No Competitor Rating Tools
Branded Product Offerings Only
Summary: Allstate serves over 16 million people, and is best known for its auto insurance options. The company boasts mixed customer satisfaction reviews, although overall consumer complaints are less than the median for a company of Allstate’s size.